Company Overview:
Our client is an independent AI tech marketing company specializing in pharmaceutical commercialization, with a strong focus on HCP engagement. They provide a suite of innovative solutions, from Peer-to-Peer programs and Physician Data to AI/ML-driven targeting strategies.

As they continue expanding their footprint across the top 20 pharma companies, they are looking for a Client Success Manager to play a key role in strengthening and expanding key accounts. If you're a proactive relationship builder who thrives in strategic account growth, this could be the perfect opportunity for you!

Position Description:
This role goes beyond traditional account maintenance—we’re looking for a hunter-farmer hybrid who can not only manage existing client relationships but also expand and grow accounts across brands and business units. You will act as a strategic partner, working closely with pharma clients to maximize the value of their engagement programs.

As a Client Success Manager, you will:

• Lead and develop strong client relationships, identifying opportunities for account expansion both horizontally (within brand) and vertically (across brands).
• Operate independently, serving as a trusted advisor who can get on-site with clients regularly to strengthen partnerships.
• Drive renewals and upsells, ensuring that clients continue to see the value in AI-powered engagement solutions.
• Collaborate with internal teams (sales, implementation, and strategy) to deliver seamless execution and ongoing support.
• Potentially lead a Client Success “pod,” overseeing a portfolio of pharma clients while working alongside shared CS and implementation team members.

Ideal Candidate:

• 5+ years of experience in client success, account management, or consulting within pharma, life sciences, or healthcare technology.
• Proven ability to grow and expand enterprise-level accounts—this role is about deepening relationships, not just maintaining them.
• Comfortable operating independently and getting in front of clients on-site to drive strategic discussions.
• A natural problem solver and relationship builder who can navigate complex organizations and uncover new opportunities.
• Experience working with pharma brand teams, marketing teams, and/or AORs is highly preferred.