About the Company

BioTalent is working with a tech-enabled Healthcare Market Research company with global presence. The company has seen steady growth and success since inception in 2000, with particular success last year allowing them to expand the Client Success Team.

The Client Success Team supports their pharmaceutical and agency partners to deliver programs that enable them to reach and gather insights from their target HCP audience.

Overall

You will manage the post-sale client relationship, delivering program success and driving client expansion, retention, and renewal. You will be the key contact for clients, provide research support, and act as a trusted advisor. You will coordinate with internal teams to ensure project goals are met within the prescribed timeframe, parameters, and scope.

Your Day-to-Day Will Look Like:

• Primary day-to-day contact for assigned clients and projects
• Ensure overall client satisfaction by providing a positive experience with effective and timely delivery of all research programs
• Participate in kick-offs and status meetings to move projects forward
• Understand client’s market research needs
• Define project goals at the onset of each project
• Ensure that the research methodology, instruments, and vendors for each assigned project are the best fit for achieving results
• Fully understand the client’s business and project objectives for each assigned study
• Evaluate and optimize quantitative surveys created internally and externally
• Evaluate source data quality and accuracy; identify and resolve issues independently, escalate to client or internally when required
• Ensure tab spec for DP meets needs to deliver against project objectives; create tab spec as required

Responsibilities:

• Deliver own projects to a high standard, ensuring project goals are achieved on time and within budget, and high client satisfaction ratings are attained
• Manage your own workload with minimal supervision
• Set an example to more junior team members and provide advice across client management, research, and project management questions when required
• Work with line manager and the Sales teams to drive client expansion, retention, and renewal

Please apply if you have similar experience in Healthcare Provider or Pharma Market Research and Analytics/HealthTech.

Remote-first within the United States, option to work in Manhattan, NYC office if preferred. Unfortunately, the company cannot offer visa sponsorship.