About the Company

BioTalent is working with a tech-enabled Healthcare Market Research company with global presence. The company has seen steady growth and success since inception in 2000, with particular success last year allowing them to expand the Client Success Team.

The Client Success Team supports their pharmaceutical and agency partners to deliver programs that enable them to reach and gather insights from their target HCP audience.

Team Leadership:

• Manage your team’s workload
• Instil a sense of client and project ownership among all team members
• Provide your team with advice and solutions across client management, research and project management questions and issues; be a sounding board for team members
• Line management responsibilities including training, mentoring, evaluating employees and assisting in career development; involvement in hiring
• Identify team members’ strengths as well as weaknesses in order to give them the tools and needed training for developing and improving
• Work closely with senior leaders to address team and client service topics
• Work in alignment with the Sales teams to drive client expansion, retention and renewal
• Be a key player in inter-departmental communication
• Deliver own projects to a high standard, ensuring project goals are achieved on time and within budget, and high client satisfaction ratings are attained

Client Management:

• Primary day-to-day contact for assigned clients and projects
• Ensure overall client satisfaction by providing a positive experience with effective and timely delivery of all research programs
• Lead kick offs, status meetings, brainstorming sessions, and strategy meetings to move business forward
• Understand clients market research needs
• Define project goals at the onset of each project
• Proactively provide recommendations across the company's market research services
• Lead and participate in client facing training sessions for primary market research and analytics platform
• Provide insightful recommendations to client’s business questions

Research:

• Ensure that the research methodology, instruments, and vendors for each assigned project are the best fit for achieving results
• Fully understand the client’s business and project objectives for each assigned study
• Evaluate and optimize quantitative surveys created internally and externally
• Evaluate source data quality and accuracy; identify and resolve issues independently, escalate to client or internally when required
• Ensure tab spec for DP meets needs to deliver against project objectives; create tab spec as required
• Prepare reports developed from the research data collected when required
• Ensure agreed client deliverables meet project objectives, including dashboards, data files

Please apply if you have similar experience in Healthcare Provider or Pharma Market Research and Analytics/HealthTech.

Remote-first within the United States, option to work in Manhattan, NYC office if preferred. Unfortunately, the company cannot offer visa sponsorship.