Job Summary
The Field Service Technician will be responsible for inspecting, maintaining, troubleshooting, and performing repairs on surgery devices and equipment. All repairs shall be completed to the highest quality and safety standards per established procedures and/or manuals. This role will work closely with the Operations, Warehouse & Logistics and Customer Service departments to ensure proper coordination, planning and implementation of all service and repair activities.

You must be able to travel anywhere within the United States (including Puerto Rico and Mexico). This position will is onsite but requires travel between 20% - 40% per month.

Job Summary

• Travel to customers location to perform equipment service inspections, installations, maintenance activities, and trainings as required.
• Provide accurate and timely documentation that details field activity (FSR's), expenses, and other information as required.
• Collaborate with Supervisor on scheduling of equipment calibrations and PM services; must be willing to accommodate a flexible schedule when required.
• Build and maintain outstanding customer relationships, provide excellent service and technical support for all equipment offerings ensuring calibration and preventative maintenance is completed as scheduled according to service agreements and/or maintenance orders.
• Test and measure finished products, components, or devices for function, operation, and accuracy to verify adherence to functional specifications according to established procedures and as directed by Supervisor and/or manufacturer.
• Troubleshoot, and adjust or repair, products, components, or parts. Disassemble defective parts and components and install or connect new or replacement components per established procedures and/or manuals.
• Generate and file all test and validation reports, including scrap data, per established procedures.
• Coordinate the handling of customer returned product and/or damaged goods; investigate inspection protocols and basic contract provisions with respect to product warranties.
• Record and report on findings; Provide interpretive commentary and analysis as necessary.
• Provide input to statistical analysis for Quality meetings, process or product evaluations, and product qualifications as directed by Supervisor and/or manufacturer.
• Provide input for preventative and corrective actions program (CAPA) regarding product design, process control and continual improvement.
• Partner with manufacturer and internal procurement teams to identify equipment needs for repair supplies, components, or special equipment. Monitor inventory levels of Technical Service supplies for accuracy and replenishment.
• Maintain Technical Service department and equipment to 6S lean methods (Sort, Set in Order, Shine, Standardize, Sustain, Safety).
• Assist the warehouse team with any warehouse-related actions as needed (picking, packing, shipping, receiving, cleaning, inspection, cycle counts).
• Support management by performing projects and other tasks as assigned by Supervisor.
• Provide support to other departments as needed.

Skills & Qualifications

• Minimum 2 years recent working experience as mechanic, technician, or engineering-type role
• Bachelor’s degree in mechanics, electronics or engineering preferred
• Experience with hand tools, power tools and measuring devices
• Some previous QC or technical experience
• Prefer experience in medical device industry, including experience with in-service/field work
• Exceptional attention to detail
• Customer service oriented
• Able to work independently or in team
• Able to multi-task, prioritize and manage time appropriately
• Punctual, reliable and flexible
• Excellent written and verbal English communication skills
• Proficient in the use of Microsoft Office applications
• Inventory control software (i.e. ERP) experience preferred
• Ability to work a flexible schedule as necessary
• Must be able to travel for work, between 50-70% to include overnight and multi-day travel
• Must be able to lift, pull and push up to 40 lbs
• Requires ability to move freely throughout facility (including walking up and down stairs or ladders, and through tight and congested areas)

Benefits

• Medical/Dental/Vision Health Plans
• 401(k) Retirement plus Company Match
• Vacation/Sick Leave/Company Paid Holidays
• Voluntary Flexible Spending Account
• Voluntary Short-term and Long-Term Disability Plans
• Fast paced environment with really cool co-workers
• Competitive Salary

(note: salary is dependent upon several factors including but not limited to years of experience, training, transferable skills, etc.)