Director of Commercial Operations (m/w/d)

Your Role:

• Lead the development and execution of innovative strategies in Business Intelligence & Commercial Analytics, Market Access & Pricing, Customer Service, CRM, and tender management.
• Plan, manage, and control workflows across business processes.
• Identify areas for process enhancement, establishing scalable workflows as benchmarks for improvement.
• Provide results-oriented leadership and development for your team members.
• Optimize data and reporting structures, overseeing KPI management and tracking.
• Offer strategic and tactical guidance for affiliate annual planning, with global responsibility for planning and forecasting cycles.
• Evaluate and present business cases and cost/benefit analyses to drive informed decision-making.
• Develop and optimize pricing strategies to maximize sales revenue, including launch prices, reference pricing, and discount management.
• Collaborate with global marketing and digital teams to implement technologies enhancing customer experience and internal efficiency.
• Establish effective system processes, methodologies, and metrics, utilizing technology and data to inform stakeholders and track performance.

Experience & Qualifications:

• Over 8 years of management/leadership experience, preferably in the pharmaceutical industry (experience with generics is desirable).
• Strategic and innovative thinker with a hands-on operational approach, capable of challenging established norms and procedures.
• Strong project management skills, adept at prioritization and transforming ambiguity into actionable plans.
• Entrepreneurial mindset, driven by results and accountability.
• Proficient in metrics and analysis, with expertise in spreadsheet and dashboard utilization for decision-making.
• Ability to construct compelling business cases through structured analysis of various factors, including volume, value, risk, and stakeholder management.
• Commercially astute with a customer-centric focus, adaptable to market dynamics and internal shifts.
• Excellent communication and collaboration skills, able to engage with diverse stakeholders across all organizational levels.
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